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Texas Power Switch FAQ

​Frequently Asked Questions — Texas Power Switch Program

Does this cost the city anything? 

​​​There is no cost to the residents or the City for this service, nor does the City receive any compensation.

Does the city receive any compensation?

There is no cost to the residents or the City for this service, nor does the City receive any compensation.

What is the difference between Oncor and my electricity service provider?

  • Before the State of Texas deregulated and restructured the retail electricity market in 2002, only one utility provided electricity in a given area at a time. Since then, about 85% of Texas residents are able to choose a provider in the competitive market. 
  • That means lots of options for who supplies your electricity: more than 170 suppliers (known as Retail Electric Providers or REPs) are currently licensed to operate in Texas. REPs buy wholesale electricity from generation companies and sell it to homes and businesses in the areas of Texas that are open to competition. In addition to buying electricity on your behalf, REPs in Texas also handle billing and payment, set prices, and provide customer service.
  • The delivery of electricity remains a regulated monopoly because there's only one set of poles and wires in each service area. That means when you enroll with a REP, a single Transmission and Distribution Service Provider (or TDSP) maintains the poles and wires, handles service outages, and reads your meter. In Coppell, Oncor is the TDSP.

Does it cost anything to sign up? 

There is no cost to the residents to sign up for the program, and there is no obligation to switch energy providers. 

​Am I obligated to the retail electricity provider that wins the bid switch if I sign up to participate?

No, you are under no obligation to switch providers if you sign up to participate.

If I decide to switch providers based on the winning bid, do I have to pay any contract cancellation fees?

If required by your current contract, residents will have to pay an early termination fee with their current provider if they cancel prior to their contract end date.

Why did the City choose to participate in the program?

This is simply a way for the City of Coppell to help residents find the best rates on electricity!​

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