6:30PM - 8:30PM // 1st Floor Conference Room
9AM - 12PM // Biodiversity Education Center
3PM - 6PM // Biodiversity Education Center
3:30PM // Cozby Library and Community Commons
5:30PM - 7:30PM // Cozby Library and Community Commons
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Please note: This page is under construction. More questions and answers will be added as more information becomes available. Staff will attempt to answer all questions in a timely manner. Submit a question or comment!
What is Coronavirus Disease 2019 (COVID-19)?
According to information provided by the CDC, symptoms of the virus include fever, feeling of discomfort, dry cough and shortness of breath. People of older age or those with an underlying health condition are at a higher risk of deterioration into serious condition.
What is the mode of transmission of COVID-19?
The main mode of transmission is through respiratory droplets. The virus can also be transmitted through contact.
What is incubation period? How long is it for COVID-19?
The "incubation period" is the time it takes for you to develop symptoms after catching the virus. Most estimates of the incubation period for COVID-19 range from 1 to 14 days, most commonly around 5 days. These estimates will be updated as more data become available.
What steps should I take to help prevent COVID-19?
Members of the public are urged to go out less and reduce social activities such as group meals or other gatherings and maintain appropriate social distance with other people as much as possible.
Maintaining strict personal and environmental hygiene is key to personal protection against infection and prevention of the spread of the disease in the community:
I am very worried about COVID-19 and I need help managing my feelings.
The abundance of news and updates about COVID-19 is making many people feel anxious. Put news reports in perspective and maintain a positive outlook. If you're having trouble managing your concerns on your own, please reach out for help. You may find some of the resources below useful:
What if I become ill with symptoms and do not know where I might have been exposed? What should I do?
Stay at home and call your doctor if you are exhibiting flu like symptoms such as a fever, dry cough and/or shortness of breath.
The following are recommendations from the CDC:
There have been confirmed cases in Coppell. Are the patients at home or in the hospital? Where did they go before falling ill?
Due to patient privacy regulations and Health Insurance Portability and Accountability Act laws, Dallas County has not released any further information. Because Dallas County is not sharing that information, the City of Coppell is unable to share with the public because we do not have this information.
I'm having trouble paying my water bill or need other assistance? What should I do?
If you have having trouble paying your water bill, please contact City of Coppell Utility Billing at 972-304-3695.
If you are in need of other assistance, please contact
Metrocrest Services at 972-446-2100.
What about employees of private businesses? What if I'm concerned that my employer isn't implementing social distancing protocols?
The City strongly recommends that everyone, including businesses, adhere to the social distancing guidelines as outlined by the CDC, the State, and the County. We understand that many employees are anxious, and we appreciate your concern. Unfortunately, the City of Coppell is not a regulatory agency to enforce social distancing. Should you have a concern about safety at your workplace, including social distancing, please contact OSHA at
What businesses are considered essential?
For more information on what is considered an essential business, visit dallascounty.org, view Dallas County's FAQs or view Dallas County's Summary Chart.
Employees of essential businesses, whose physical presence at the workplace is not essential to operations, are directed to use telecommuting to the fullest extent possible.
Any manufacturer that retools so that a substantial part of its business is for the purpose of manufacturing or producing ventilators, masks and all forms of medical Personal Protective Equipment (PPE) or supply essential healthcare operations may apply for an "essential business" exemption under the Order. Submit requests to BusinessCOVID19@dallascounty.org.
Will trash or recycling services be interrupted?
Republic Services, the City of Coppell’s refuse and recycling collection provider, has implemented temporary changes in their services in order to keep their employees safe and healthy during the COVID-19 public health emergency. At this time, there are no changes to the regular trash and recycling collection schedule.
The City is Coppell strongly encourages community cooperation to keep these essential service providers safe. The following measures have been temporarily implemented to reduce the risk of exposure to COVID-19 and keep Republic Service employees fit to serve the community. Unless otherwise specified, these changes take effect immediately and will continue until further notice. These changes are a result of the COVID-19 pandemic, and Republic Services will resume normal operations once it is deemed safe to do so.
In order to ensure that sanitation and public health standards are maintained while also minimizing the impact to residential refuse disposal services, the City of Coppell will temporarily allow residents to drop bulk waste in the temporary dumpsters at the following locations. Please note, all waste must be placed INSIDE of the dumpsters.
For questions about this change in service, call 972-462-5177.
To learn more, visit republicservices.com/coronavirus.
What can I do under the Stay Home, Stay Safe order?
What is still open under the Stay Home, Stay Safe order?
What about childcare?
Can I use ride share or on-demand service or a taxi?
Yes, but only for essential travel. Do your best to take social distancing precautions: cover your mouth and nose if you cough or sneeze, use hand sanitizer, and wash your hands before and after rides, etc. For more information, view Dallas County's FAQs or view Dallas County's Summary Chart
Can I move?
Yes, moving is allowed but is generally discouraged.
How do I prove that I am allowed to be outside?
At this time there is no requirement of proof that you are allowed to be outside your residence because the order presumes that citizens will adhere to their civic duty and follow the order for the greater good of the community.
Will there be a general election in May?
No. The Coppell City Council voted to cancel the May 2, 2020 election for City Council Places 1 and 7 and postpone the general municipal election until November 3, 2020. In March, Governor Abbott sent out a proclamation suspending portions of the Texas Election Code to allow cities that had planned to hold elections on May 2 to postpone them due to the CIVID-19 pandemic. City Council decided that postponing the election would allow the community to focus on the health and safety of their families. Council also wanted to the ensure that voters would have ample access to the candidates and public forums prior to the election and that the community would be able to safely come to the polls.
The last day to register to vote for the November 3, 2020 Election is October 5, 2020 . Early voting will be held October 19-30, 2020.The last day to apply for an absentee ballot by mail is October 23, 2020.
For more information, contact the City Secretary's Office at email@example.com or 972-304-3673.
How many cases are in Coppell?
Due to the number of positive cases and how quickly the situation is evolving Dallas County has begun utilizing a summary report. This report includes a list of all cities with positive cases and is updated to their
COVID-19 website on Tuesdays and Fridays. The Coppell Fire Department has also created a
dashboard that illustrates the number of COVID-19 cases in our area.
Please note, this information is not solely from the City of Coppell. The dashboard compiles information from several public sources and does not necessarily update in real-time. Instead, updates depend on revisions to our source sites, and we cannot guarantee that those pages are being updated regularly.
Do the required restaurant closures mean that I cannot go to a restaurant to pick up a to-go/take-out order?
No. Customers can still visit restaurants to pick up a to-go/take-out order. However, customers may not sit in the dining room or the outdoor patio areas. Call your restaurant of choice in advance to see what options they offer. Does this mean restaurants can only provide curbside service for to-go/take-out orders?
No. In addition to to-go/take-out, restaurants may also provide curbside pick-up service. Dining inside or outside of the facility is prohibited. Call your restaurant of choice in advance to see what options they offer. RESTAURANT OWNERS: What types of signage can I display or set out to let people know my establishment is still open?
Any. Operators can use any signage to indicate they are open. Signage must state that your establishment is only offering to-go/take-out, curbside or drive thru services. RESTAURANT OWNERS: Should I rope off or close my dining areas?
Yes. This is not required, but it is a good idea to help reinforce the policy currently in effect.