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Please note: Questions and answers will be added as more information becomes available. Staff will attempt to answer all questions in a timely manner. Submit a question or comment!
What is Coronavirus Disease 2019 (COVID-19)?
According to information provided by the CDC, symptoms of the virus include fever, feeling of discomfort, dry cough and shortness of breath. People of older age or those with an underlying health condition are at a higher risk of deterioration into serious condition.
What is the mode of transmission of COVID-19?
The main mode of transmission is through respiratory droplets. The virus can also be transmitted through contact.
What is incubation period? How long is it for COVID-19?
The "incubation period" is the time it takes for you to develop symptoms after catching the virus. Most estimates of the incubation period for COVID-19 range from 1 to 14 days, most commonly around 5 days. These estimates will be updated as more data become available.
What steps should I take to help prevent COVID-19?
Members of the public are urged to go out less and reduce social activities such as group meals or other gatherings and maintain appropriate social distance with other people as much as possible. When in places where social distancing is difficult or impossible, wearing a mask is one of the most effective ways to stop the spread of COVID-19.
Maintaining strict personal and environmental hygiene is key to personal protection against infection and prevention of the spread of the disease in the community:
I am very worried about COVID-19 and I need help managing my feelings.
The abundance of news and updates about COVID-19 is making many people feel anxious. Put news reports in perspective and maintain a positive outlook. If you're having trouble managing your concerns on your own, please reach out for help. You may find some of the resources below useful:
What if I become ill with symptoms and do not know where I might have been exposed? What should I do?
Stay at home and call your doctor if you are exhibiting flu like symptoms such as a fever, dry cough and/or shortness of breath.
The following are recommendations from the CDC:
There have been confirmed cases in Coppell. Are the patients at home or in the hospital? Where did they go before falling ill?
Due to patient privacy regulations and Health Insurance Portability and Accountability Act laws, Dallas County has not released any further information. Because Dallas County is not sharing that information, the City of Coppell is unable to share with the public because we do not have this information.
I'm having trouble paying my water bill or need other assistance? What should I do?
If you have having trouble paying your water bill, please contact City of Coppell Utility Billing at 972-304-3695.
If you are in need of other assistance, please contact
Metrocrest Services at 972-446-2100.
What about employees of private businesses? What if I'm concerned that my employer isn't implementing social distancing protocols?
The City strongly recommends that everyone, including businesses, adhere to the social distancing guidelines as outlined by the CDC, the State, and the County. We understand that many employees are anxious, and we appreciate your concern. Unfortunately, the City of Coppell is not a regulatory agency to enforce social distancing. Should you have a concern about safety at your workplace, including social distancing, please contact OSHA at
Will trash or recycling services be interrupted?
At this time, there are no changes to the regular trash and recycling collection schedule.
To learn more, visit republicservices.com/coronavirus.
Can I move?
Yes, moving is allowed but is generally discouraged.
How many cases are in Coppell?
Due to the number of positive cases and how quickly the situation is evolving Dallas County has begun utilizing a summary report. This report includes a list of all cities with positive cases and is updated to their
COVID-19 website on Tuesdays and Fridays.