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COVID-19: Frequently Asked Questions

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Please note: Questions and answers will be added as more information becomes available. Staff will attempt to answer all questions in a timely manner. Submit a question or comment! 

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general ​FAQs​

What is Coronavirus Disease 2019 (COVID​-19)?

"Coronavirus Disease 2019 (COVID-19)" refers to the cluster of viral pneumonia cases occurring since December 2019. According to investigation by the US Centers for Disease Control and Prevention (CDC), a novel coronavirus is found to be the causative agent.

​​What are the symptoms of COVID-19?

According to information provided by the CDC, symptoms of the virus include fever, feeling of discomfort, dry cough and shortness of breath. People of older age or those with an underlying health condition are at a higher risk of deterioration into serious condition.

​What is the mode of transmission of COVID-19?

The main mode of transmission is through respiratory droplets. The virus can also be transmitted through contact.

​What is incubation period? How long is it for COVID-19?

The "incubation period" is the time it takes for you to develop symptoms after catching the virus. Most estimates of the incubation period for COVID-19 range from 1 to 14 days, most commonly around 5 days. These estimates will be updated as more data become available.

​What steps should I take to help prevent COVID-19?

Members of the public are urged to go out less and reduce social activities such as group meals or other gatherings and maintain appropriate social distance with other people as much as possible. When in places where social distancing is difficult or impossible, wearing  a mask is one of the most effective ways to stop the spread of COVID-19. ​

Maintaining strict personal and environmental hygiene is key to personal protection against infection and prevention of the spread of the disease in the community:

  • Stay home when you are sick, except to seek medical care
  • Wash your hands with soap and water for at least 20 seconds and help young children to do the same. If soap and water are not available, use an alcohol-base hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve, not your hands.​

​​I am very worried about COVID-19 and I need help managing my feelings.

The abundance of news and updates about COVID-19 is making many people feel anxious. Put news reports in perspective and maintain a positive outlook. If you're having trouble managing your concerns on your own, please reach out for help. ​You may find some of the resources below useful:

​​​What if I become ill with symptoms and do no​t know where I might have been exposed? What should I do?

Stay at home and call your doctor if you are exhibiting flu like symptoms such as a fever, dry cough and/or shortness of breath. 

The following are recommendations from the CDC:

  • Stay home: People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care.
  • Avoid public areas: Do not go to work, school, or public areas.
  • Avoid public transportation: Avoid using public transportation, ridesharing, or taxis.
  • Stay away from others: As much as possible, you should stay in a specific room and away from other people in your home. Use a separate bathroom, if possible.
  • Limit contact with pets and animals: You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals.​​

There have been confirmed cases in Coppell. Are the patients at home or in the hospital? Where did ​they go before falling ill?

Due to patient privacy regulations and Health Insurance Portability and Accountability Act laws, Dallas County has not released any further information. Because Dallas County is not sharing that information, the City of Coppell is unable to share with the public because we do not have this information. ​

​I'm having trouble paying my water bill or need other assistance? What should I do?​​

If you have having trouble paying your water bill, please contact City of Coppell Utility Billing at 972-304-3695. 

If you are in need of other assistance, please contact Metrocrest Services​ at 972-446-2100. ​

What about employees of private businesses? What if I'm concerned that my employer isn't implementing social distancing protocols?

The City strongly recommends that everyone, including businesses, adhere to the social distancing guidelines as outlined by the CDC, the State, and the County. We understand that many employees are anxious, and we appreciate your concern. Unfortunately, the City of Coppell is not a regulatory agency to enforce social distancing. Should you have a concern about safety at your workplace, including social distancing, please contact OSHA at​. ​

Will trash or recycling services be interrupted​?

​At this time, there are no changes to the regular trash and recycling collection schedule.

  • Trash and bulk waste collection days are Mondays and Thursdays. Waste should be bagged or placed in a trash can with a lid and placed at the end of your driveway prior to 7 a.m. on the date of pickup. Residential customers are allowed a maximum of 10 bags of solid waste per service day. Each bag should weigh no more than 40 pounds.
  • Recycling should be placed in a recycling bin. Yard trimmings may be bagged in a paper sack. Recycling and yard trimmings will continue​ to be picked up on Wednesdays.  
  • Bulk waste consists of any materials not easily contained in a trash bag – and therefore not normally disposed of in a trash bag – such as, but not limited to, swing sets, furniture, oversized acceptable solid waste and brush too large to be cut and packaged per yard trimming guidelines. Bulk waste may not exceed two cubic yards per collection.

To learn more, visit

Can I move?

Yes, moving is allowed but is generally discouraged. ​

How many cases are in Coppell?

Due to the number of positive cases and how quickly the situation is evolving Dallas County has begun utilizing a summary report. This report includes a list of all cities with positive cases and is updated to their COVID-19 website on Tuesdays and Fridays.