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The City of Coppell Public Works Operations Division is to supply a safe, uninterrupted water supply and maintain the quality of wastewater for public health enjoyment. The City purchases water from the City of Dallas and the Water Quality Division staff is responsible for distributing a continuous, high quality water supply to our customers. The City delivers its sewage to the Trinity River Authority for treatment and the Utilities Division staff maintains the system to prevent back-ups and overflows. Staff provides safe discharge into public waterways, protecting wildlife, operating industries and for economic development. Licensed operators in the Water Quality Division are dedicated to deliver exemplary customer service.
Delivered fresh to your tap daily, as a water consumer in the City of Coppell you enjoy "Superior" water every time you turn on your tap. "Superior" is the state's highest water quality designation given to the City of Coppell for excellence in meeting water quality criteria. The City of Coppell Public Works Operations staff takes special pride in working to maintain this "Superior" designation. Responsible for water production, distribution and maintenance of water and wastewater infrastructure within Coppell, the Public Works Operations Division has set providing safe and reliable drinking water as its highest priority.
The plumber, contractor, and/or owner is responsible for having the Backflow Protection Assembly (BPA) tested upon installation and initiation of service by a Tester certified according to TCEQ Rules for the specific type of installation, i.e. FireLine, Irrigation, General, etc. Thereafter, it will be the responsibility of the party paying the water bill, to have the BPA tested as prescribed by the City of Coppell Public Works based on type of device and Degree of Hazard.
ALL assemblies shall be tested at least annually.
If you currently have a BPA in the city's program you will receive a letter every year to have your BPA(s) tested by a licensed tester (BPAT) registered with the city. Your letter will include a catalog number that has been issued to your address. This catalog number will be used by BPATs to enter the testing results on the web-based tool. Customers that would like to view or track the inspection results online at
SC Tracking Solutions under the Free Public Access button and you can also look for a tester by clicking on the Need A Service Provider button.
Backflow registration is for one year from the date of registration or re-registration. See
printable form or
You may experience sluggish drains in your home or business occasionally. You may also notice an overflow near the property line coming from your city cleanout. This could be caused by a blockage in the sewer line, or it may be the result of tree roots that have grown into the sewer line.
If you experience any of these problems, notify the Utility Operations Division of Public Works by calling (972)462-5150 Monday through Friday between the hours of 7 am and 4:30 pm. For emergency situations after normal business hours and on weekends and holidays, call (972)462-5150. The phone system will immediately page the on-call technician who should return your call within an appropriate amount of time to get the necessary information regarding the problem. You will be asked to leave your name, phone number, and address so the technician can return your call. You may also call Coppell Police Dispatch at (972)304-3610.
Sewer overflows and backups can cause health hazards, damage to home interiors, and threats to the environment. One of the most common causes of sewer overflows is blockage by grease. Grease gets into the sewer system from household drains and poorly maintained grease traps in restaurants and other businesses. The easiest way to prevent the problem is to keep grease out of the sewer system by following these simple suggestions:
Temporary fire hydrant construction meters are available to contractors working in Coppell during the life of their project.
City will deposit the $1400.00 upon receipt. A minimum bill that includes the first 1,000 gallons will be assessed and all water in excess of the first 1,000 gallons will be billed accordingly.
To apply and pay see online form.
The virus that causes COVID-19 has not been detected in treated drinking water. Water treatment plants use filters and disinfectants to remove or kill germs, like the virus that causes COVID-19. The Environmental Protection Agency regulates water treatment plants to ensure that treated water is safe to drink.
Currently, there is no evidence that the virus that causes COVID-19 can be spread to people by drinking treated water. COVID-19 is spread mainly through close contact from person-to-person. You can continue to use and drink water from your tap as usual.