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In a recent Resident Attitude Survey conducted by the city, 97% of Coppell residents who participated in the study were satisfied or very satisfied with the quality of life in the community of approximately 50,000 citizens. Over a 22-year period of conducting resident surveys via telephone, the City of Coppell has scored high marks from residents, with 97%, 98% or 99% satisfaction rates. The survey polled 2,137 citizens using phone, direct mail and online collection methods.
Key findings from the combined surveys include:
View full 2016 Resident Attitude Survey Summary & Results
Survey participants could also comment on questions about social media, usage of city services, and various city initiatives. Historically, Coppell has polled resident satisfaction using a random telephone survey for comparison purposes. In order to accommodate evolving communication preferences, this year the city also deployed self-administered surveys via either web-based submission or paper questionnaires that could be mailed upon completion. A total of 223 residents were interviewed over the telephone, 862 residents took the online survey and 1,052 survey responses were submitted by mail.The periodic Resident Attitude Survey project has been part of Coppell's public improvement program since 1994 and is designed to gauge scientifically valid input from residents relative to city services, customer service and other quality of life indicators.