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Advanced Water Meter Installation Update

​The City of Coppell is well on its way with the installation of the advanced water meters! Between January 4-April 1, 2019, 9,244 advanced water meters have been installed throughout the city. In other words, 68% of the homes in Coppell have received new water meters!  The City of Coppell has completed 32 residential routes, with nine residential routes remaining. Once the residential routes are substantially complete, the installation team will shift to installing new advanced water meters at business locations throughout the City.

As the advanced water meters are being installed, the City is rolling out the new Customer Portal on a neighborhood-by-neighborhood basis. The City will host a Town Hall meeting in April, and residents will be encouraged to come see a demonstration of the portal, register, and ask any questions that they may have. The City will also advertise the portal and the registration instructions. 

Once the portal is available, customers will be in control of their water usage and therefore, the amount of the water portion of their bill. In short, customers will be given the tools and data they need to better plan and "Get to Know Your H2O."

About the Advanced Water Meter Project:

The Advanced Water Meter System project is a service enhancement initiative to install advanced metering infrastructure (AMI) throughout the community. The project kicked off in September 2018 with city-wide installation of 13,375 new meters beginning in January 2019.  The projected was expected to take 14 months, but it is ahead of schedule.

Prior to implementing this project, the City used three types of metering systems and multiple meter brands. This variability posed operational challenges for City staff. The Advanced Meter System project includes one type of system and one brand for all meters, which will better equip City staff to maintain operations, manage inventory, and provide all customers with the same level of customer service. 

Once all meters are installed and customers start accessing the data from their new meters, the information will allow them to more closely monitor their water consumption and adjust their usage accordingly. In turn, it will provide the City more accurate utility analytics and customer consumption data, better meter data management, increased customer transparency, a reduction in water loss, a reduction in labor costs, a baseline for distribution leak detection and the ability to send alerts and messages to customers.

For more information about the Advanced Water Meter project, visit​.