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Paratransit Service Coming to Coppell

​​​Meet and Greet Scheduled for Thurs., May 26, at​ 6:30 PM.  Learn more​.​​

The City of Coppell will introduce a new senior and paratransit service this summer in an effort to accommodate a growing number of transit requests within Coppell. The City is partnering with Denton County's non-profit SPAN Transit, to provide shared transportation services, by appointment, for seniors and residents with verified disabilities. 

logo-with-spanv3.pngSPAN is not an emergency medical transportation service. ​​

SPAN service will begin accepting reservations for riders on June 6 with the first transport of Coppell riders beginning on or around June 20. Transportation service is by appointment only and must be scheduled in advance. 

To use SPAN Transit, passengers must first complete and submit a written application to SPAN. The application is available online at, or by calling the SPAN Dispatch Office at (940) 382-1900.

Upon receipt of completed applications, please allow a maximum of 21 days to process applications. SPAN will begin processing properly completed applications immediately upon receipt. Only completed, signed applications will be considered for review.

Once the application is fully completed, the signed original should be dropped off, mailed or faxed to:  SPAN, 1800 Malone, Denton, TX 76201, or faxed to 940-383-8433. Upon completion of review, applicants will receive written notice via U.S. mail and may begin scheduling trips. Passengers will need to reapply every three years from the date they are initially approved so that SPAN will have up-to-date information. 

All SPAN vehicles are equipped with wheelchair lifts or ramps. SPAN drivers are trained to assist individuals who may have mobility impairment or use assistive devices.  Cost per rider is $2.50 each way.

SPAN's service area includes all of Coppell and surrounding areas in close proximity to the Coppell city limits (see map below). Service to and from Baylor Scott & White Medical Center of Grapevine is also included as a part of SPAN's contract with Coppell. A one year contract for this service will cost the City $75,000 annually based on the current transit area. 

With DART and DCTA not an option, City staff began looking into potential transportation ​​services that could meet the needs of the community. Metrocrest Services currently provides limited transportation to qualifying Coppell residents, however an increase in demand could hamper their ability to continue to provide quality service. For more information regarding Span’s policies and procedures, please visit .​​