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Utility Billing Window to Remain Closed Through July 14

​​As a result of confirmed positive COVID-19 tests among City of Coppells staff, the Utility Billing window at Town Center will remain closed through Tuesday, July 14. Customers should pay their water bills online, by mail or via drop box. City staff is working to contact trace to inform anyone who may have come into contact with the employees.

Options are available to pay utility bills without coming to Town Center:
  • Pay utility bills online at
  • Sign up for bank drafts at
  • Mail payments to City of Coppell, P.O. Box 9478, Coppell, Texas 75019 
  • Drop payment off in the secure drop box outside of Town Center, 255 E. Parkway Blvd. The drop box is located next to the book drop in Town Center's north parking lot.

Coppell Town Center remains open to the public by appointment only if necessary to meet in-person, and CDC guidelines for masks/face coverings and social distancing must be followed. The City continues to encourage residents to conduct City business online. You can learn more about how to contact each department remotely on our Facility Closures and Impacts page at​​

City staff is maintaining their rotational schedule to minimize contact and exposure while not interrupting continuity of service. We continue to take precautions, follow social distancing guidelines and wear masks when interacting with the public.