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Residents

24 hr Emergency Utility Info

​​FOR EMERGENCY WATER/SEWER LEAKS (24 HOUR) CALL 972-462-5150

Please contact the Utilities Operations Division at 972-462-5150 for AFTER HOUR EMERGENCIES ONLYIf you have a question or comment about your water bill, please contact Utility Billing at 972-304-3695, Monday through Friday, 8 am to 5 pm.  On-call personnel at the 5150 number are unable to answer billing questions.

FOR POWER OUTAGES:

Report or view outages / Text outage information to Oncor.

Report a street light issue​  

FOR EMERGENCY GAS LEAKS:

If you smell gas, call Atmos Energy​​ at 1-866-322-8667 or 9-1-1.  

Licensed Registered Plumber will need to obtain a permit. If after normal business hours, on weekends, or holidays please submit a permit online or next business day. List of registered plumbers. Once the job is completed the Licensed Plumber will call the emergency hotline at 972-304-3551 and schedule an inspection.

The on-call Inspector will make the necessary arrangements to inspect the repair and/or gas test.  (To see the on-call list click here.) Once the inspection has passed the Inspector will release it to Atmos. The Homeowner will then need to contact Atmos to re-connect the gas line.  Atmos will not allow the Inspector to schedule the re-connect.

FOR EMERGENCY ELECTRICAL RE-CONNECT:​

Licensed Registered Electrician will need to obtain a permit.  If after normal business hours, on weekends, or holidays please submit a permit online or next business day.  (For a list of registered electricians click here.) Once the job is completed the Licensed Electrician will call the emergency hotline at 972-304-3551 and schedule an inspection.

The on-call Inspector will make the necessary arrangements to inspect the electrical services.  (To see the on-call list click here.) Once the inspection has passed the Inspector will release it to Oncor. The Homeowner will then need to contact Oncor to re-connect the electricity.  Oncor will not allow the Inspector to schedule the re-connect.​

after hours water SERVICE DISRUPTION

If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Billing department at 972-304-3695. When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $20 reconnection fee must be paid before service is reinstated. An After Hours Reconnect Request form​ is available to residents who need their water reconnected outside normal operating hours. If services are rendered outside business hours, a fee of $50 will be applied.